[Resolved]  Xolo — Xolo play T1000, been a year not used a month

Address:

Kolkata, West Bengal

My brother bought XOLO T1000 mobile phone on 14/8/13 from Flipkart sold by WS Retailer Services Pvt Ltd for gifting me. I have started using the phone first time from 4th Oct 2013, and from day 1 o[censored]sing the phone I have started facing the problem where I am unable to hear other persons voice while calling and some noise and disturbance is coming up. I have given a Mail regarding this issue but they didn’t reply till mid of November 2013. After that, they arranged for pickup of phone 30/11/2013. I have submitted the phone to XOLO service center in delhi by post FedEx post at: Smart Services Shop(Received phone after 2 months still not repaired, Received handset on: 06/02/14) U G 2 N, Suneja tower district center Janakpuri, New Delhi[protected] Case Id:[protected] Then Again I received phone with new IMEI no. but with more problems than before. Now even the headphone slot became defective and in-call volume also became very low. Initially had 1 problem, after submitted to service center and receiving phone after 2 months, now I had 3 problems. Anyway, sent phone to service center of XOLO again this time in kolkata: Balaji Enterrprises( 2 times submitted, not repaired ) 37, DR ABANI DUTTA ROAD SHOP NO 76, Howrah market, HOWRAH Pin Code:711106 Landline Nos:[protected]/[protected] Contact Person:O N Mehta Submitted phone here 2 times, but not able to repair but they lied to me that phone has been repaired. Again now i have submitted phone to new service center of xolo at: Technique services( Submitted 3 times, and still the phone is with them) 171C lenin sarani kol-13 ph: [protected] Its been a month from now that they are unable to return phone saying that parts not available with the manufacturer. CONCLUSION: I HAVE GOT PHONE ON 14/8/13 AND HAVE HARDLY USED IT 2 WEEKS(MAXMIMUM) IN ENTIRE 1 YEAR WARRANTY PERIOD OUT OF WHICH 8MONTHS THE PHONE WAS WITH THE SERVICE CENTERS AND STILL PHONE IS NOT REPAIRED. WHEN I PURCHASED PHONE, IT WAS NEW IN MARKET. BUT NOW TECHNOLOGY HAS DEVELOPED AND THIS PHONE IS OBSOLETE AND IS NOT UPGRADABLE AS WELL. SO NOW I WANT REFUND SO THAT I CAN PURCHASE ANOTHER PHONE. I AM FED UP WITH THIS XOLOS BEHAVIOUR. THEY KEEP SAYING TO SUBMIT PHONE TO SERVICE CENTERS AGAIN AND AGAIN. I HAVE ALMOST SPENT ANOTHER RS.4000 JUST BY SENDING PERSONS TO SERVICE CENTERS AND REPEATEDLY CALLING THIS FAKE COMPANY. I WANT FULL REFUND FOR THE PHONE. YOUR HELP WOULD BE HIGHLY APPRECIATED. CLAIM: RS.20, 000 (13, 999 + 6, 000( FOR TRANSPORATION, MENTAL HARRESMENT, 1 YEAR DELAY AND CALLING CUSTOMERCARE CHARGES) IMEI: [protected], New IMEI( affter6months): [protected] THANKS PUJA BHANSALI [protected] [protected]