[Resolved]  Xolo — XOLO-Q 1200 BATTERY PROBLEM

Address:Salem, Tamil Nadu

Dear sir, Recently(july-14) I bought XOLO-Q 1200 and its nice.But within 3 months of its operation, it started switching off automatically, despite charged properly. I took the handset to service centre at salem, Tamilnadu and got the information that there may be a software issue. after two days, they reportedly saying despite changing the software, problem persists and it is actually battery issue(swelling) and hence, they sent the set to xolo, noida factory and gave me the work order no. Following are the details. WORK ORDER NO:[protected] DT[protected] IMEI NO: [protected] Without mobile I am finding it very difficult to manage for the past two weeks, I don't know when I will be get back my phone or replacement. Pl do the needful at the earliest.
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Aug 14, 2020
Complaint marked as Resolved 
Oct 28, 2014
Updated by GURUJISALEM
dear sir, Despite mail from xolo customer care, till date there is no information about my handset despatched or delivery details. Upon called toll free customer care number, they are telling a whole different story of handset repair under process. whom to believe. Hence i request you to pl send replacement handset at the earliest.

thanking you

H.GURUMURTHY.SALEM, TAMILNADU
CELL:[protected]
Oct 28, 2014
Updated by GURUJISALEM
dear sir, thankyou very much xolo customer care team. I will confirm once I received the handset. Pl confirm whether you have sent my old handset repaired or New one as a replacement? H.GURUMURTHY, SALEM, TAMILNADU. CELL:[protected]
Complaint comments 

Comments

I bought Xolo Q1200 this april and was working properly and also with the KitKat update but for a couple of weeks it is irritating me badly with random shutdowns and battery drains. I hope anyone knows where the problem persists. Please, please help me ASAP. I'm in a problem.
i have also got the problem.The occasional switching off is a very big headache. Even the service centres are charging exorbitant service charges.
Vijay
Thrissur
Kerala
Dear Vijay,
Greetings of the Day!
This is in reference to your concern dated 19.04.2016, regarding your XOLO Device.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number, city and state name with suitable timing to call you.
Warm Regards,
Satyaveer Yadav
www.xolo.in
[protected]@xolo.in

jack broken within 75 days of purchase

Not received of mobiles from service centre after deposited by me
Xolo Customer Care's response, Jul 12, 2016
Verified Support
Dear Customer,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in

Phone not received

I submitted my mobile on 28/08/2014 but still i didn't received my phone. Kindly check & return my mobile. Workorder no.[protected]
Xolo Customer Care's response, Jul 12, 2016
Verified Support
Dear Mr Das,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
My xolo q1200 is switching off repeatedly even the charging is full . I think the problem is with battery. Plz ensure what to do to replace it . where is its service centre, ? I recently lives in bhopal . is there any xolo service centre ?? Plz provide me the details ensuring my problem.
Dear Mr. Hedau,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
In response to your concern, we would request you to kindly revert with your contact number, city and state name so that we can communicate to you and assist you better in this regard.
Regards,
Satyaveer Yadav
XOLO Care
www.xolo.in
Hi, Even i face the same problem the mobile is switching of when its 50% charge remaining. And then when i put it on charging its starting from 0%.
Please contact me on [protected],
Bangalore 560100
Sankar

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