[Resolved] Xolo — XOLO Q 900 Not Working

Monojit Dey

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal

Hi, I have purchase XOLO Q 900 on May 13, 2014 from Amazon.com and after a month I am facing lots of problem with the handset. After 1 month o[censored]se the handset speaker got damaged after which I went to the XOLO service center in Gariahut, Kolkata and they fixed it and return to me after 2 week. Again after 3 week o[censored]sage touch pad got damaged and then I again went to the service center to get it fixed. They return me after a week and again using it for a week the handset there was a problem with auto work of the touch pad which automatically open the apps without even touching the handset. I again took it to the service center. I want a replace handset as I am tired of going to the service center again and again. I have to complain to the consumer forum if I don't get any help. IMEI No: [protected] Contact Detail: [protected]@gmail.com Ph No. [protected] Please help. Monojit Dey Kolkata

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Complaint marked as Resolved

Verified Support

Sep 19, 2014

Xolo Customer Care's response Dear Mr. Dey Thank you for choosing XOLO Smartphone. This is in reference to your e-mail on 06.09.2014 on https://www.consumercomplaints.in regarding your XOLO Smartphone Q900. We would like to inform you that your complaint is under process and we will respond you within given time frame. We appreciate your kind patience and assure you of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in