[Resolved] Xolo — Xolo Q1000s Screen issue from June 2014 till now no replacement

padmavathi poruri

from Pune, Maharashtra

Address:

Hyderabad, Andhra Pradesh

Hi, I purchased the XOLO Q1000S in the month of FEB 2014. All of a sudden the phone switched off and no switch on after that. Gave it for service in June 2014 in Hyderabad branch and they gave the ticket number[protected]. The printer was not working so they did not give the ticket registered paper. After a long followup they said its a screen issue and it can not be replaced and will send the replacement phone. Today its 4th NOV and I did not receive my phone. Every day I call the service center guy he says he will send. Sometimes no call pickup also. It is not possible to go to service center everyday as it is so far from home and my office. Please help in resolving this issue.

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Aug 7, 2021

Complaint marked as Resolved

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Comments

padmaninja

from Pune, Maharashtra

Hi, I purchased the XOLO Q1000S in the month of FEB 2014. All of a sudden the phone switched off and no switch on after that. Gave it for service in June 2014 in Hyderabad branch and they gave the ticket number[protected]. The printer was not working so they did not give the ticket registered paper. After a long followup they said its a screen issue and it can not be replaced and will send the replacement phone. Today its 4th NOV and I did not receive my phone. Every day I call the service center guy he says he will send. Sometimes no call pickup also.
It is not possible to go to service center everyday as it is so far from home and my office. Please help in resolving this issue

padmaninja

from Pune, Maharashtra

See till now did not receive any call from service center about the phone or from the Xolo care. No one cares once they see the product.

ssarkar800

from Kolkata, West Bengal

Refund my money

My phone blast at night while charging so i want my money back or i am going to consumer forum
my ph no [protected]
email id [protected]@gmail.com

Xolo Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Mr. Sarkar,
Greetings of the Day!
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
As per our telephonic conversation, we would request you to kindly revert with your alternative contact number (if any), city and state name and your device blast photo on our mail id- [protected]@xolo.in.
Regards,
Satyaveer Yadav
XOLO Care
[protected]@xolo.in
www.xolo.in