[Resolved] Xolo — Xolo q2000 delay from service centre | |||
hello, i had hang, touch and camera problem in my xolo mobile, so i contact service centre, they said that they had to submit mobile and send it to company, so i did it. I submit my mobile to service centre and they said that i'll get my mobile back in 10-15 days or maximum 25 days. But 25 days are over and they still saying mobile is in company, they don't have the parts & they need time. I'm really frustrate and really very much dissatisfy with the service. So, please do something to this matter. Mobile - q2000 workorder no.[protected] submit date - 04/12/2014 Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Dec 30, 2014 Xolo Customer Care's response Dear Mr. Choudhary,
Greetings of the Day!
Thank you for writing to XOLO.
We sincerely regret the inconvenience caused to you on your dealing with XOLO Smartphone.
This is in reference to your post dated 29.12.2014 regarding XOLO Smartphone (Q2000); we would like to acknowledge that we are working to provide resolution on your concern at the earliest. We will connect with you to get additional details, if required, to resolve the concern effectively.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in
Verified Support Jan 27, 2015 Xolo Customer Care's response Dear Mr. Choudhary,
Greetings of the Day!
Thank you for writing to XOLO.
This is in reference to your post dated 29.12.2014 regarding XOLO Smartphone (Q2000); as discussed we would like to inform you that we have dispatched the handset and same will be received by the service centre at the earliest. For your further assistance please note down the DTDC Track Order number: V21178988.
For any further query or feedback, please contact us at [protected]@xolo.in
Warm Regards,
Sandeep Dey
XOLO Care
[protected]@xolo.in
www.xolo.in
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It's been 5 days since you've reply but yet i've not got any information regarding my problem. I've also mail you but i've got no reply from your side.
So please resolve my problem as fast as you can, otherwise i've to go to through legal way.