[Resolved] Xolo — Xolo Q3000, KitKat Update, IMEI Invalid, Still Work in Process since 30 days.

Vipul Karkar

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I have Xolo q3000. I was updating the OS from JellyBean to Kitkat but it doesn't start after update so I restarted. The network has gone forever, IMEI code is invalid so I submitted to Xolo Service center, Thane (JobNumber #[protected]. They said, it needs to change motherboard and it will tae time of 8-10 working days. I agreed and submitted the piece to them. It's now 31 days and they are not responding to call, emails and even when I visited their service center they gave wage answers and told me to contact Head office of Delhi. I'm a photographer and corporate guy. I'm fed up and wanted to file a case against Xolo in Police station or court. Do anyone have idea what documents are required and where to file a case? The help would be appreciated. Thanks in advance.

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Complaint marked as Resolved

Verified Support

Sep 21, 2014

Xolo Customer Care's response Dear Mr.Vipul Thank you for choosing XOLO Smartphone. This is in reference to your e-mail on 21.09.2014 on https://www.consumercomplaints.in regarding your XOLO Smartphone Q3000. We would like to inform you that your complaint is under process and we will respond you within given time frame. We appreciate your kind patience and assure you of our best services, always. Warm Regards, Sudip Banerjee XOLO Care [protected]@xolo.in www.xolo.in

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Comments

Vipul Karkar

from Mumbai, Maharashtra

To identify this defect you already took 32 days. And you still need time for this? Are you crazy?
I have emails, Audio recording and 2 video recordings of Xolo service center.
Do you want me to take legal action against the company?

After your comment when I visited service center they said call to Head office.
No response from anywhere..