[Resolved]  Xolo — Xolo Q700 Battery got swollen up

Address:

Mumbai City, Maharashtra

I IMEI - S/N - [protected] - bought Xolo Q700 in last year August 2013, and it was not even an year that it battery got all swollen up (Similar problem is being faced by many other users). I went to the Service centre in Thane Maxcomm service center, there they told me that the warranty on the battery is only for 6 months. So I told them OK, I will buy a new one. Then they told they don't have it right now, It will be available next week(this was in Mar 1st week). I went there next week then they told me that It will come after 1st April, then 10th April, they kept giving me dates but it didn't come. And I contact customer care they are saying my complaint was taken and they will esclate to the Back End Team and I will get the call from Xolo Back end team. But I didn't get any calls from Xolo. Then I started contacting Area Sales Manager Mr. Sanjay Mali -[protected] He also committed me by 26th April. Don't how India govt is allowing such products to sale in the market without having proper service support of the products. If the product company is not giving support of his owned products then who will give the support. First they make a faulty product and to add in to the agony of their consumers they are providing such a pathetic after sales service. Please Do the needful. Thanks in advance!