[Resolved] Xolo — xolo q700i repair

justanuj

from Gurgaon, Haryana

Address:

Durg, Chhattisgarh

Feedback for post sale service by xolo- I am very sorry to state that xolo is having very poor post sale service. Not only I am disappointed by the service which xolo provides, I am also very much disappointed by the unprofessional attitude by customer care team. Neither they responds to your mail nor they call back you. I have given my mobile xolo q700i in warranty period for repair at xolo service centre on 18th october 2014. Its 2 months now, I haven't received it yet. Initially xolo team gave excuses but now they dont even bother to reply to mails. Will never recommend xolo to any one. Hoping that xolo will take action so that someone like me will never suffer like this.

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Complaint marked as Resolved

Verified Support

Dec 15, 2014

Xolo Customer Care's response Dear Mr. Anuj, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 13.12.2014 regarding your complaint for your XOLO Smartphone (Q700i). It is confirmed that you have already submitted your handset at our authorized service centre for the physical inspection of the handset by the skilled engineer. Hence, request you to share the work order number which was given by the service centre end for satisfactory resolution on your complaint. For any further query or feedback, please contact us at [protected]@xolo.in Warm Regards, Sandeep Dey XOLO Care [protected]@xolo.in www.xolo.in