[Resolved]  Xolo — Xolo-Q700i: service is very Bad, Cheats.

Address:

Bangalore, Karnataka

This is regarding phone Xolo-Q700i (IMIE1-[protected] & IMIE2-[protected]) which was purchased through snap deal ([protected]) on Jan 09, 2014.

Phone started giving problem i.e. whenever I am talking to someone, display goes off and it works only after removing battery and replacing back. When I called xolo customer care, they suggested me to re-start the phone (format) and if still issue exists, please contact XOLO service center[protected].

1. Since issue started again and again, I went to Bangalore (Code-8111, F1 info solutions & services, Indiranagar. Ph:[protected] XOLO service center and handed over the phone on 12 Aug 2014. After one day I got call and they said that it has to be sent NOIDA as display has problem and we cannot repair and it may take 30 days.

After 30 days I got 2 messages saying that,
a. We replacing your phone with new phone Q1010I
b. Your phone is repaired and please collect from service center.

I called service center and enquired about messages, they said that sometimes wrong
Messages will be sent.

2. I went to service center on 13 Sep 2014 and they said we have replaced your with new phone. After few days I came to know that phone replaced was Q700 (IMIE-[protected]) but not my model (Q700I) and it was physically damaged too.

3. Again I went service center on 05 Sep 2014, person was very rude and he was telling u can’t do anything, if want to write and give, I will write whatever you want. After little hrs fight, he said that give us one week time and let me know whether you are interested to replace with Q700S as Q700I stopped manufacturing. I replied that I need QOLO Q700I only.

4. On 13 Sep @014, he replaced with Xolo Q700I (IMIE-[protected]) white color phone. After few Hrs I came to know that phone Loudspeakers is not working and physically damaged.