| Address: | Mumbai City, Maharashtra |
Hi,
I had issue with the new mobile I purchased (Model - Q2000).
L have submitted this mobile to your service center "S.G. infotech"
at Borivali - Mumbai on 26th August 2014.
When submitted, I was told that they will return the mobile
after 10 days, But after 10 days again they said that they will need another 10
days. But after another 10 days they said that they need another 4 to 5 days as
the part is to be imported from Bangalore. BUT After another 4 days, I was told
that the phone can not be repaired and company will replace the mobile with new
mobile. (It was told after 10+10+4 = 24 days). They agreed to give me new
mobile on 4th of October'14.
When contacted after 4th of October, they said the mobile is
misplaced by the courier delivery man (thinking that we are fool), and need
another 10 days. So they agreed to give me mobile on 14th October'14.
Today is 21st of October and I have not yet received my
mobile and no update on this issue. (My mobile is with you for around 2 months and you are making fool of me).
I am confident that you are treating your customer as fool
and Mad. Also you have shown that you are unable to replace the mobile.
So this situation is driving me to take serious action against you for all this
torture you are giving to your customer. BUT Before that I would like to know
from you (AS a Company customer care) that is there any contact point at higher
level that will try to help me before I
take another step?
I have registered a complaint on your site with all my contact details.
Please revert back.
Details from Service center:
service Center Name: S. G. Infotech - Borivali (W)
Received date: 26/08/2014
Job Order No:[protected]
Docket Details: [protected] Was this information helpful? | 
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