[Resolved] Yatra — Booking not confirmed | |||
I have booked 2 round tickets from Bombay to Dubai for the 29th of December 2020. The money has been debited from my account, but the booking is still not confirmed. When making the booking, Yatra's app showed me that they will take 30 min to help resolve the issue. It has been more than 24 hours. I have sent 2 mails and tried any and all customer care numbers which just ask you to mail them again. The PNR that Yatra has given me is 000000. I had to call Vistara, the airline I booked, and got confirmation that Yatra is the one at fault and they are required to issue my tickets. The PNR that Vistara has given me is NHOKEJ. I have not gotten any response or resolution from the company and they are not providing me with any means to contact them beyond the emails I have already sent. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 16, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As we checked you were already in contact with our support team related to your concern/query and team have assisted you with the booking confirmation and e-ticket copy sent on your email id. Regards, Yatra Care
| |||
 Add a Comment | |||
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
80%
Complaints
2577
Pending
347
Resolved
1923
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Post your Comment