Yatra.com — 4 canceled itineraries. No refunds in sight

Prashanty1

Mar 17, 2022

Website:

www.yatra.com

On March 3rd the airline canceled these itineraries. No refunds in sight. A 5th itinerary canceled on the same day was refunded to my account within 3 days.

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Comments

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Mar 17, 2022

Verified Support

Hi,

Greetings from Yatra.com!

We have received your query, kindly allow us time to go through the details and assist you. Request your patience in the interim.

Regards,
Yatra Care

Prashanty1's [Complaint's author] reply, Mar 17, 2022

International Flight Schedule Change Team has sent me emails but I don't understand why it is taking 2 weeks for itineraries canceled by the airline.

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Mar 18, 2022

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that as per the Airline refund process, we have raised the refund application ([protected], [protected], [protected]) with the Airline for refund. Please note the Airline will take 45-60 working days to authorize the refund application. Once authorized and we received the refund from Airline, we would initiate the refund to you. Regards, Yatra Care

Prashanty1's [Complaint's author] reply, Mar 19, 2022

United Airlines says they have already canceled and refunded these itineraries. Nothing about 45-60 days. Here's their exact message:

Dear (__):
Our records indicate the above referenced ticket was not purchased directly from United Airlines. Currency or IATA restrictions may be in place dependent upon where your ticket was purchased and in accordance with our refund policy, kindly submit your request to your Travel Agent. Any support for the refund should be submitted to them at the same time as your request is made.

Sincerely,

United Refunds