Yatra.com — Amount debited but ticket not booked

Raghulal.K

from Palakkad, Kerala

Dec 24, 2021

Address:

Kerala

Hi Team,

This is yet another follow up email on my above mentioned request. And My booking reference id is mentioned as 'YA:29761925'[protected]. I have tried to book my ticket from Bangalore to Kochi, the amount is debited from my account but ticket was not confirmed. This happened more than a week ago. But i have not received any confirmation from your side yet. The only mail i have received multiple times was just asking for time of 48- 72 Hours. And i want to confirm you again that it has been more than a week since i made my request.

I have sent them all the transaction related documents already.

Kindly have a look into the issue and process the refund as soon as possible.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 24, 2021

Verified Support

Hi, Greetings from Yatra.com! We would like to inform you that we have forwarded the request to update the payment and initiate the refund for your booking[protected]. Please note Yatra takes 48-72 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account. Regards, Yatra Care