[Resolved] Yatra.com — AMount deducted but ticket is not booked and no refund provided

aishwarya@12

from Indore, Madhya Pradesh

Mar 26, 2022

Website:

www.yatra.com

On 26th March around 9:30, I booked my ticket from Indore to bangalore, the amount was deducted and deposited to Yatra online PVt ltd via phonepe UPI but there has been no information regarding either the booking or refund .There has been no revert from them moreover no calls pass through
email - [protected]@gmail.com

+1 photos

Was this information helpful?

No (0)

Yes (0)

May 3, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Mar 27, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

As checked with the given email id, there is no booking confirmed. Further, we have forwarded the request to check the payment status and will get back to you with an update on the same communication thread within 48-72 working hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this.

Regards,
Yatra Care

Verified Support

Mar 28, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

Thank you for your patience. We would like to inform you that your amount of INR 4552.00 has been refunded from our end in the same mode of payment, kindly note Yatra takes 24-48 hours to process the refund. Further, your bank may takes 5-7 working days for the credit to reflect in your account.

Regards,
Yatra Care