[Resolved]  Yatra.com — Booking Amt Not recd

Address:Mumbai City, Maharashtra

Dear sir,

my booking ref id S1041710 I booked tour for Thailand on 16th August 2014 from your Andheri -Mumbai branch for departure date on 17/09/2014 . But today suddenly got call from your office this booking is postpone due to seasonal problem. I was aksing abt my booking refund amount they told me you will get 4-5 working days .I require money on urgent baisis . Because problem is raised from your side i dont want to suffer in your issue. Already i got late intimation from your side before 10 days for tour . Its very worst . My booing amt Rs.20, 000/- . why its dealy from your end to get me money. pls settle this issue . provide my booking amt on urgent basis.
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Aug 14, 2020
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Girish,

Thanks for sharing your reference ID and contact details. We’ll get back to you shortly. Apologies for the inconvenience.

Best Regards
Yatra Care
Dear Girish,

At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. As per your request, we have processed full refund of INR 20000 on 08th August under booking reference no# S1041710. Since the transaction is done through NEFT the bank would take approx. 2-3 working days to update this credit into your account. We hope this helps resolve your concerns.

Best Regards,
Yatra Care

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