[Resolved]  Yatra.com — Cancellation and full refund for a round trip where onward flight was grounded at the airport by the airlines after boarding the plane.

Address:

Bhopal, Madhya Pradesh

I had booked an Air India round trip through yatra.com on 2nd Sep 2014 (Booking Ref Id:[protected]). However, the flight from BBI to DEL on 25th Sep 2014 was grounded at the Bhubaneswar Airport due to technical fault in the aircraft engine and there was no certainity as to when the passengers will be flown to Delhi the next day. Hence, I requested the Air India officials at the airport for a full refund of the round trip. They informed me that the round trip has been booked on two different PNR numbers by yatra.com and hence I would have to now approach only yatra officials for a full refund of the round trip. They printed documents (onward and return journey) and stamped it and have asked me to scan and send them to you for a full refund. Pls find all the documents attached to this complaint. Doc 1: Stamped copy by Air India officials for a full refund for journey from BBI to DEL (Date of journey - 25th Sep 2014) Doc 2: Stamped copy by Air India officials for a full refund for return journey from DEL to BBI (Date of journey - 5th Oct 2014) I have been victimized by Yatra's pathetic customer support. I have to use multiple phone numbers to reach the executives and they hang up the calls, despite of waiting for 30 mins the calls are unanswered or disconnected (customer executive who spoke to me was Gunjan and till date she hasn't been able to speak to her supervisor and help me resolve this issue). I have been trying to explain the yatra executives, since I never travelled from BBI to DEL, so how can I now return on 5th Oct from Delhi to Bhubaneswar? Hence, I would need a full refund for a round trip. So pls look into the issue seriously and revert asap.