[Resolved]  Yatra.com — Complaint regarding Money refund

Address:

Gurgaon, Haryana

Dear Sir, I am Sreekanth Ravi. This is regarding our domestic travel from Yatra. Destination : Manali Travel Date : 01.10.14 to 05.10.14 Agent name : Ms. Neeti Tyagi Travels : Myself and my wife Mugdha Complaint : I was committed for hotel “ Apple country resort” and I paid the money considering the same. The paid amount was ~ Rs 26500/- Later before 7 days of travel, I was degraded to hotel Rock Land Inn.(3 star hotel), which was very strange. When we refused, we were said that we can cancel my booking. Unwantedly we have to agree as in the last moment all four star hotels were occupied. Our travel experience was very bad. Because of the following issues : 1. No coordinator were coordinating from Yatra side. 2. No mail from itinerary was provided from Yatra side. We were frequently calling yatra persona and confirming our itineraries. 3. Allotted hotel was very far and out of reach from the city. 4. We were provided with tea cattle which had living worm swimming inside it. Later they took good care but we were looking for 4 star hotel so it was not matching our standards. Moreover it does not had any other facilities like spa, gym etc. 5. After frequently asking no break up of Money was provided. 6. We have told for semi sleeper bus to and fro but while coming back it was just a Volvo bus. 7. We have not received refund for the differential amount ( 4 Star To 3 Star Conversion, Hotel has no additional amenity as promised like spa, gym and disco, fro bus was not semi sleeper) After travel nobody contacted us for promised refund. When I called the agent was not interested. We have been frequent flyer and traveler with Yatra . Previously we have travelled to Bali and experience was very good. But this time experience was highly disappointing. Please resolve the same on URGENT basis. Looking forward for your Urgent and quick support. Regards Sreekanth Ravi [protected]