Yatra.com — Domestic Holiday Booking

Address:

Gautam Buddh Nagar, Uttar Pradesh

We booked a holiday to Darjeeling and Gangtok for our parents with reference ID S1174347 but it is really shocking to see the type of accommodation and the facility provided by this site. While the booking was made through a customer service advisor Mr. Arpit he ensured that the customise package he is providing us according to the traveling date suggested by us will be best and the hotels of 3 star category will be included in the package and the facilities provided will be good. Since when we enquired regarding booking of this trip Mr. Arpit was so curious that he was continusally following us and calling us 10 times a day and he promised us that he will provide the best facility available finally he made the booking around 11.30 pm the package which he booked cost Rs. 32, 000 for 4 nights and 5 days which included hotel accommodation with breakfast and local sight seeing transportation. The trip started with a bad note as the cab driver was not aware about the rout and when my parents tried contacting the hotel where they were suppose to stay that number was not working resulting in the delay of 1 hour to reach there hotel. The condition of the hotel was worst to there imagination and the services provided were even more pathetic which was of 1 star or 2 star category which did not justify the promise made and the amount paid for the package.Breakfast that was included in their so called package consisted of sandwich and tea. It's a shame in the name of yatra. Com the so called trip planner sheer wastage of money and humiliation on part of the customer. Strict action should be taken against these executives and the false promises made by them and also the refund of excess amount should be done.