[Resolved] Yatra.com — Faulty booking - no refund and no options | |||
I was trying to book hotel from yatra.com on 25th Jan 12 AM. I have chosen chekin date for 25th Jan 2014 for booking Godwin hotel in Goa. i have filled the form and credit card details and was waiting for something meanwhile the yatra.com booking page got refreshed and the booking dates automatically changed to 2-Feb-2014. I haven't noticed this change and accidentally i have filled credit card details again and pressed submit button. When i saw booking confirmation page i noticed there is fault in booking dates and i immediately contacted yatra customer care within 5 mins ( 25/01/2014 at 12.05 AM) and when i explain them problem they they said (very rudely ) they do not have any option to revert the transaction nor the transfer of booking. My only question if you don't have option to cancel booking which is because of your websites faulty refresh setting ( I can prove this in front of anyone) then What is the use of your website ? for booking where there is full cancellation charges applied which is faulty booking Can you please revert the transaction for the following booking which is waste of money ... ? it is future dated booking of 2nd Feb .. You can apply any admin fee but give me my money back I am not going for following booking anyways Booking reference : [protected] (25th Jan 2014) Wating for positive reply Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Dear customer,
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. Delay in response is deeply regretted as this case was under investigation. Please be informed that we have checked our records and found out dates selected by you online was shown to you on the confirmation page. Your booking was confirmed as per the same dates selected by you online. We hope this helps resolve your concern.
Best Regards
Yatra care
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. Delay in response is deeply regretted as this case was under investigation. Please be informed that we have checked our records and found out dates selected by you online was shown to you on the confirmation page. Your booking was confirmed as per the same dates selected by you online. We hope this helps resolve your concern.
Best Regards
Yatra care
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Even most of the hoteliers from Goa are not happy with yatra
please dont use this portal for any ticket booking...my rating to Yatraa is -5