[Resolved]  Yatra.com — Fraud in listing of the hotel: Pictures shown in Yatra were that of 4-star, but it turned out to be a cheaper home stay when checked out

Address:	Bangalore, Karnataka
Website:	www.yatra.com

Hi, This complaint is regarding the hotel booking. We had to book a hotel as we were travelling to Munnar. When checked in Yatra, we booked Mountain Fog's which was represented as 3-Star hotel. Kindly find the pictures attached. To cross check when we checked the same on the previous day of travel we found that yatra had cheated us by showing us the wrong pictures of the hotel. When we contacted the customer care representatives, they had asked for 2 hours time to help us out with the problem they had. When contacted after 2 hours, they were rude to us and they asked us to check prior to booking. But, its obvious that Yatra is a brand and they can't be fooling us with fake listing. It's not practical that we check the hotel listing until we physical go there. Later, they asked to click the picture of the hotel and if it turns out to be fake, they would refund the money. So we have the proof now on the resort. Kindly find the links and attachment of the pictures for the same. Please find the mail communicated too across them. Below are the the links of resorts The picture which has been uploaded by owner is related to www.thefogmunnar.com/ and the original pics of hotel you can find into the ww2.etownmunnar.com/mountain-fogs We are still waiting for their reply and they have not replied yet. We need the complete reimbursement. We were charged - more than 15K for last minute booking because of their fault.