Yatra.com — Full refund not given

I had booked a return ticket in March 2020 from Del to Chicago for 5th May 2020, due to US lockdown Tourists were not allowed to travel to US
I filed for my refund and got 4500 less that the amount I paid
I checked with AirIndia and they have issue a full refund
Why does Yatra has to charge 4500 for cancellations for no fault of the Pax
My Email ID is [protected]@gmail.com
YATRA Booking ID[protected]
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Mr. Tuli,

Greetings from Yatra.com!

We would request you to kindly share with us your Yatra booking number and registered email ID for us to check and assist you.

Regards
Yatra Care
Dear Mr. Tuli,

Greetings from Yatra.com!

We would request you to kindly share with us your Yatra booking number and registered email ID for us to check and assist you.

Regards
Yatra Care

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