[Resolved]  Yatra.com — Hotel booking - payment made 02 oct 2015, yatra says room not available (Booking ref no - yh2120937)

Address:110018
Website:yatra.com

Hi I have made my hotel booking on 2nd Oct for 4 nights in Goa to spend a vacation with my Pregnant wife. When I landed at airport, nobody come to pick me. On calling yatra numerous times, finally I was told that the booking which I did is now not available with the hotel and I can go for any other hotel and yatra would refund my amount later.
I asked them for refund confirmation mail which they said that its already in process. Till date I have not received any refund. My statement has been generated and due date is pretty close.

Yatra customer service is pathetic and their staff are not upto mark. I would give zero rating to yatra in all fields.
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Aug 7, 2021
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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Dear Ashutosh,

Greetings from yatra.com!

We have received your query & our team would respond to you at the earliest. Request your patience in the interim.

For any assistance you can call us on[protected] /[protected].

Best Regards,
Yatra Care
Dear Ashutosh,

Please accept our sincerest apologies for the inconvenience caused. This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.

Would like to inform that full refund has been initiated and it will be credited into your account within 3-5 working days.

Once again, We would really appreciate if you would allow us another chance to organise your future holidays, as we truly value your support and association.

Thanks,
Yatra Care
So YATRA i book a Flight from your site and just before the day of departure u cancel it and give option of refund only !! Just bcz of YATRA one has to pay 4 times the normal airfare !! Same with Hotel booking on YATRA !!
Dear Siddhant,

Greetings from Yatra.com!

Regret the inconvenience caused. Would request you to share your Yatra reference number or contact details and we will be happy to assist you.

Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.

Best Regards,
Yatra Care

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