[Resolved] Yatra.com — Money deduct but I get no ticket

Abhik majumder

from Kolkata, West Bengal

Jan 20, 2022

Address:	AH-316, Sector II, Bidhannagar
Website:	www.yatra.com

Hello Yatra Team,

Yesterday I booked four rail tickets total costing 1505.36INR and i paid through UPI. My money was deducted instantly but there was no booking for me. very disappointing experience faced on my first booking from Yatra. Please resolve this today. Either refund my money today or give me my confirmed booking as I booked. Because very few seats left I have to book again. If I don't get my refund or my ticket by today and seats gone for my date, who will be responsible. I have attached the payment prood below.

Hope Yatra team will look into it and help me and resolve this .

Thanks

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Mar 6, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share your Yatra booking reference number and email id to enable us to check the details and assist you. Regards, Yatra Care

Jan 24, 2022

Updated by Abhik majumder as i said there was no booking for me in the yatra app. But from last 2days there is a cancelled booking showing with id[protected]. You guys have advise me on Messenger that the refund has been processed from your side. But it's been five days i did't receive my money. Whenever I ask for my refund an auto generated email I receive to keep patience till you go through my problem.

Verified Support

Jan 26, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Your refund of INR 1505.36 has been processed from our end on 19 Jan 2022 under bank reference number “ RRN: [protected]”. Kindly contact the grievance cell of your Bank through which the payment was done to Yatra.com. Please provide them the above mentioned number to check the refund status. Incase Bank confirms you that the payment has not been received or refund is not processed from Yatra.com, We would request you to please share the written communication with us to take it forward with the bank. Regards, Yatra Care