[Resolved] Yatra.com — Money deducted, no ticket booked

Hafsa Malik

Jan 19, 2022

Address:	Hyderabad
Website:	Yatra.com

Made a transaction on 18th January, where around 16, 612 got deducted but page said transaction failed. My money should have been refunded by now but it hasn't happened, please refund asap.
Why are you making it difficult for customers to book through your website?

Email is raheela.[protected]@gmail.com

+1 photos

Was this information helpful?

No (0)

Yes (0)

Feb 28, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 19, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked with the given email id, there is no booking confirmed. Further, we have forwarded the request to check the payment status and will get back to you with an update via email/call with in 48-72 hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care

Verified Support

Jan 20, 2022

Yatra Online / YatraTrip.in Customer Care's response Dear Hafsa, Thank you for your patience, Your refund of INR 16612.00 has been processed from our end in the same mode of payment. Further, your bank may takes 5-7 working days for the credit to reflect in your account. Regards, Yatra Care