[Resolved]  Yatra.com — Money not refunded for unsuccessful transaction even after a month

Address:

Bangalore, Karnataka

I tried booking tickets on 9th July 2015 from New Delhi to Lucknow. After my first transaction failed and the amount was debited from my bank account, I received a call from Yatra customer care executive. She provided me a reference number and asked me to complete my booking through the same. She stayed with me on call for some 16 minutes during which i tried to make the same transaction two more times. All the times transaction failed and amount (INR 1719 for each transaction) was debited from my account. She confirmed that the amount was not received by them and would be auto credited by my bank within 48 hours. After a week of follow up with my bank it was confirmed that the amount has been received by the Yatra team. Upon confrontation, Yatra team has send me refund for one of the transactions on 27th July 2015. But after almost a month from the date of this issue, I have still not received any acknowledgment or refund for the remaining transactions. They are too irresponsible even to respond on time or keep me posted on this issue on their own. Constant follow up with them is an added trouble. Even after informing them that I would be escalating this issue, they have not responded. This has been my worst experience till date with any of the customer care support services and I look forward to refund of the remaining amount ASAP.