[Resolved]  Yatra.com — No Refunds even after 77 days

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Bangalore, Karnataka

I had booked tickets for three passengers on 29th September, 2014 from Guwahati to Bangalore. Somehow, after going to airport, due to personal emergency, we had to cancel the tickets through the airline counter directly (AIR INDIA). They had given the receipt that the ticket is cancelled and have given a sealed hard copy of cancelled ticket. When this was reported to Yatra, they told it will take 45 days. So I waited for 45 days and gave back a call to them. They mentioned that airline is not replying yet and will take another 10 - 15 days. Again, I waited for another 15 days and gave them a call and they had the same story of Airline not responding back to them and told me to wait for another 10 days. I also mentioned that I have the cancelled receipt from Air India and can give the scanned copy to them. Yatra were like it will be a waste of time as they are waiting for the response from Air India. When Air India was contacted, they had replied saying response has been already sent back to them. Yatra keeps blaming Air India and Air India keeps blaming Yatra. This is not how I had expected it to be. I have decided not to book tickets anymore from Yatra for the way they are handling my case. Initially I was very happy to book from Yatra but the image that was created has been destroyed in these 77 days. If they would have given me a solid date and time I would have been more than happier to wait for those many days, but instead I am being asked to wait always for another 10 - 15 days without any fruitful result. Below are the details of the purchase. Booking date - 02 Sep 2014 Booking reference - [protected] Flight Details - Bangalore to Calcutta AI772 (Air India Flight) Calcutta to Guwahati AI729 (Air India Flight) Date of Journey - 29 Sep 2014 Traveller Details - Mrs Bijay Lakshmi Das Ms Meenakshi Das Ms Taniya Das Fare Details - Adult x 3 Rs 23, 820 Fee & Surcharges Rs 13, 086 Meals Rs 0 Baggage Rs 0 TOTAL Rs 36, 906 Paid on 02 September Rs 36, 906 So I am still waiting a proper response from Yatra and in that case from Air India as well.