Yatra.com — No response in time for requested date change of travel - Intentionally responded late to get more date change charges

Website:

Yatra.com

I have booking on March 10, 2023 which I purchased on Yatra.Com. I repeatedly called them to make the changes to the date but they never responded in time and when they responded they increased the date change changes.

To me this looks like intentional way to create a situation for customer so that customer will cancel the ticket and that way Airline and Agent both get good money.

Very bad Customer service.