[Resolved]  Yatra.com — Pathetic customer care response from Yatra an no information on the refund of a round trip where flight was cancelled by the airline

Address:

Bhopal, Madhya Pradesh

I had booked an Air India round trip through yatra.com on 2nd Sep 2014 (Booking Ref Id:[protected]). However, the flight from BBI to DEL on 25th Sep 2014 was grounded at the Bhubaneswar Airport due to technical fault in the aircraft engine and there was no further update by the airline staff as to how and when we would reach Delhi. Hence, I requested the Air India officials at the airport for a full refund of the round trip. They informed me that the round trip has been booked on two different PNR numbers by yatra.com and hence I would have to now approach only yatra officials for a full refund of the round trip.They printed documents (onward and return journey) and stamped it and have asked me to scan and send them to you for a full refund. I have been victimized by Yatra's pathetic customer support. I have to use multiple phone numbers to reach the executives and they hang up the calls, despite of waiting for 30 mins the calls are unanswered or disconnected (customer executive who spoke to me was Gunjan and till date she hasn't been able to speak to her supervisor and help me resolve this issue). I have been trying to explain the yatra executives, since I never travelled from BBI to DEL, so how can I now return on 5th Oct from Delhi to Bhubaneswar? Hence, I would need a full refund for the round trip. So pls look into the issue asap. P.S. - I have lodged multiple complaints on the yatra forum and their website as well, till date haven't got any response.