Yatra.com — Pathetic response from customer care and fraudulent service

Address:

Bangalore, Karnataka

Hi, This is the 2nd time i am complaining in conumer forum regarding yatra. 1. Dont care attitude of the travel agents : Firstly, the travel agents in yatra dont bother respond or call their customers. I have been trying to reach them at their call centre, but nobody picks up. And when i mail them, nobody responds. I have had issues with yatra from the day 1 of my booking. I had been given 3 set of hotels for Srlanka trip and i confirmed them and then paid an initial booking amount of Rs20000. Before paying the booking amount, i had confirmed with them regarding the final amount including hotel, flight, sightseeing and visa. After my inital booking amount, nobody called me from yatra for 5 days. I was repeatedly trying to call them, but no response. After 5 days, i got a call from the sales team that i will have to pay Rs25 per person as visa charges and i only have to process it by my own.. After a lot of fight and copying the senior managment, did they agree to do the visa processing. 2) Gave different hotels after full payment : After about a week, they got back to us saying 2 out of the 3 hotels which they gave initially are sold out and they would give us separate hotels with same category. We agreed on the 2nd batch of hotels they provided and then made the full payment. After making the full payment, nobody got to me on the status. They didnt even care to respond to my mails nor my calls. The call centre number doesnt work most of the time. They dont pick up their desk numbers. I had asked them to provide their mobile numbers, but they didnt agree. After repeatedly chasing them an submitting complaints to various Consumer forums and the higher management, we finally got the hotel vouchers 3 days before the departure. And again, 2 of the hotels were changed without even informing me. When i asked them, they said the hotels were sold out by the time they did the booking. Now these hotels are not up to the standards compared to the ones provided earlier. They are just cheating people after extorting money from them. I dont have any other choice now. 3) Their attitude has harassed me badly and i dont know whats in my store when i actually get there in srilanka. I had couple of more queries on Mirisa whale watching, but nobody has responded to my mails yet. Even the senior management is copied, but they dont even care to respond now since they have got all the money from me. I am just bothered because my parents are travelling and if they get into any issues there, nobody will come to their rescue. These guys are pathetic and have sworn, never ever to book any holiday from yatra. Also would advice people not to even think of booking any holiday packages from yatra, These guys will ruin your entire trip, right from the booking stages till the end and will extort all the money from you and then dont even loot at you.