[Resolved]  Yatra.com — Refund against booking

I have been following up over emails for the last so many days as they have stopped all their contact numbers. They simply right to connect to airlines apart from general reply on mails. I tried several times to connect to Air India and it took me more then 45 minutes each time which was really frustrating. Airline kept saying that I should get in touch with Yatra as I got the booking done through Yatra.com. Airline also informed that flight has been cancelled and refund is processed to Yatra.com
Yatra.com neither informed me about flight cancellation nor informed about refund
If I go to their app and try for refund they made a remarks over there if there is any issue then yatra will not be liable for monetary losses. How come I make online cancellation of my own as if something wrong happens they I would loss hard earned money
Further to that to my surprise why they have stopped all their contact numbers? Post my mail once they called me and informed that there all numbers are stopped and email is the only way to connect. Till date there is no update regarding the refund
PNR are
Y4RQ3
HWDMJ
Y4R2Y

I have been totally harassed and frustrated
Request your support into this matter

Regards
Neeraj Kumar Agarwal
[protected]
[protected]@yahoo.com