I had booked a ticket from Delhi to Chicago via Tokyo on 19th March, 2022. The airlines called me on March 20th and asked me to cancel the ticket, as the transit in Tokyo involved changing airports within Tokyo, and passengers were not being allowed to leave the airport due to COVID protocol.
I worked with Abhishek Thakur in Yatra.com to cancel the ticket on March 20th, and subsequently received a cancellation confirmation email from Yatra.com stating that refund will be posted within 15-20 days.
When I did not receive a refund by April 13th, I emailed by back to Yatra.com on April 13th, 15th and 16th, and got no replies to my email.
I eventually went to Yatra.com Contact Us tab and put in a query on April 18th, to which I received a response saying they will get back to me on the status of the refund within 48-72 hours. Today is April 22nd, and I still do not have any reply from Yatra.com after another follow up yesterday.
The booking reference number in question is[protected].
Yatra.com makes it really difficult for customer to get in touch with them. Without any phone number to contact them, and them not responding to emails, what other way does a Customer have to escalate the issue? Was this information helpful? | 
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