[Resolved]  Yatra.com — Refund not processing even when Air line refunded

Website:

WWW.yatra.com

Respected Sir/Madam, I Ashish Kumar Singh Booked return flight ticket Via Yatra.com on Air INDIA flight Booked On 27 Oct 2019 Booking Ref No.[protected] for my wife Bandana Singh and Daughter Ahlankrita Singh(kid) for travel from Bangalore to Kolkata on 14 Apr 2020 11:05 Am(AI - 772) and return on 30-May-2020 4:45 PM from Kolkata to Bangalore(AI - 771). Both the flights got cancelled by airlines due to covid-19 pandemic. Paid on 27 Oct'19 total Rs.15350 Through Credit Card Transaction Id: [protected] Here is the ticket details provided by Yatra team. Flight details: Flight: Air INDIA (AI - 772) Travel date: 14th April 2020 11:05 hrs from BLR to CCU PNR: Y0YV6 ticket no:[protected] and [protected] YATRA REF NUMBER:[protected] Passenger Name: Mrs. Bandana Singh and Ms Ahlankrita Singh(Child). and Flight: Air INDIA (AI - 771) Travel date: 30th May 2020 14:10 hrs from CCU to BLR PNR: Y0YV8 ticket no: [protected] and [protected] YATRA REF NUMBER:[protected] Passenger Name: Mrs. Bandana Singh and Ms Ahlankrita Singh(Child). I am following up with Airline and Yatra since May 2020 for refund of full fare with several emails(attached) but no fruitfuly result till date. In one of the emails, Air India Have said to refund the amount if Yatra is raising the refund request. I have shared Air India email with Yatra and raised refund request, but till now Yatra have not raised the refund request with Air India and neither willing to raise. I request you sir to please help me out and get my ticket full amount refunded. I am very much harassed by Yatra team for not reading my emails and copy-pasting standard reply. It has been 5 months of follow up and not able to follow up anymore due to the standard one-way reply from Yatra team. Need your help and support to get my money back. I have raised complaint on PGPORTAL of Minstry with complaint no MOCAV/E/2020/07092 and was closed stating please contact the Agent as the Refund is processed by Air India. Even though refund is processed by Airline Yatra.com is not refunding my ticket amount and still replying in email that its dependent on airline Partner which is false. Thank You, Ashish Singh [protected] [protected]@yahoo.co.in