Yatra.com — Rescheduling hotel itinerary

Address:

Hyderabad, Andhra Pradesh

Hi, My reference no S1224982 I had a horrible experience with yatra.com they don't understand customer service once they sold never gives you support. I am traveling my with my family from chandigarh-manali-dharachandigarh-manali-dharamshala-dalhousie-Delhi, Sales team told me because I am traveling with my family with kids this will be best for me but to my surprise this was horrible experience, from chandigarh to manali it took me nearly 9 hours to reach and my kids started vomiting so I called yatra.com and told them to change my itinerary from Dalhousie to chandigar than delhi on my way to manali itself, Sales team told me not to worry they will take care of it, When I called next day same lady assure me she has initiate request and no need to worry I tried reaching her after that but she didn't picked mmy call th I call to service depth they said they have not received any request and told me as per rules if sales team would have initiate request same day than it would have been done but they saud they will try and work it out next day when i call them a new.erson pick phone and assure me he will resolve my query and call me after sometime saying they can cancel my booking but for chandigarh i have to pay. And sales team never interacted with me. This is horrible journey for me with kids and will never advice anybody to trust yatra.com team. I payed 43000.00 to them but still not enjoying this tour.