[Resolved]  Yatra.com — Rs60000 cheating and no refund till date

Address:

Ernakulam, Kerala

We were happy to go to small travel agency to book our Kerala trip and I was contacted multiple times a day by Yatra.com to convince me that they will match up the quote given by the other company. Within a day, quote was not only matched but additional services like extra bed in all 3 rooms were added. I was quite impressed thinking wow yatra.com has good power being a big company and could provide for the same price good package. I went to other agency and cancelled my booking with them. I was asked to make payment of Rs50000 which I made on 25th oct. I followed up with calls to Kerala office and I was told yes all hotels are confirmed and good service was promised. On 7th of Nov, there was an email from branch officer confirming all the services and was asked to make rest of the payment. This is when I cancelled all the hotel bookings I had with booking.com thinking nothing can go wrong now. I was in the process of transferring money and to my horror, I received email from Kerala office on 12th of Nov asking almost Rs60000 more. Reason given was it is a peak period and hotels are expensive. When i spoke to branch manager, he failed to explain on what basis he sent out the email on 7th saying all services are confirmed. I felt like a big looser. Actually not felt, I was a big looser. Branch manager promised someone senior will call up. And I am still waiting for that call after a week. I had to spend stressful day at work thinking where am I going to get Rs 60000 more. All the options I had I cancelled thanks to yatra. I called up delhi office on the same day and spoke to Vinay Sharma. Who gave me some hope saying he will look into this matter and someone will be in touch from Kerala office. Adharsh did call up but i didn't want poor guy to be penalised because of branch manager’s mistake. By this time anyway there was no trust left in the service. I asked for the refund and provided all the details for refund on 14th of nov. Vinay Sharma promised money will be refunded by tuesday 18th. When I called up today, I was told money will be refunded by Friday. This is such a horrible process. I have already spent so much money on calling from New Zealand to India. Every time I call I have to explain the whole story again. This kind of terrible customer experience provided by reputable company makes us Indians life way harder outside India. I am regretting that I did not come to this website to see how poor service Yatra.com has provided to other so many customers. My biggest question at the moment is would I ever get my money back. The other complaint at the moment is I am spending atlest rs 15000 more than original quote with other travel agency because of 3 weeks delay in booking with them. And also I have to compromise on the hotel quality again thanks to yatra. Why was I put in this situation of where quote was given to snatch the business and then dirty tactics of increasing price? In this case by 60%. Ridiculous. I hope this complaint gets looked into and hoping to get some decent reply to this. With this internet age, it is not difficult to spread word to wider community on how customers are being harassed by big companies.