Yatra.com — Sub-standard service in exchange for exorbitant price. Complete lack of customer service. | |||
My family booked a holiday package through Yatra.com - after we landed up at our destination, we realised that the hotels we were given are not even 1 star - the hotels are located way out of place, the rooms don't even have basic amenities. A lot of the information given in the itinerary was false - including distances and travel times. When we called Yatra.com to ask for a clarification, they keep putting us on hold - or promise to call us back but don't so so. The managers are perpetually at lunch or out of office. They have ruined our holiday - and took a huge chunk of money to do so! Was this information helpful? | |||
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Regret the inconvenience caused. Would request you to share your Yatra booking reference number or contact details and we will be happy to assist you.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care