[Resolved]  Yatra.com — Terrible experience with Yatra.com

Hello This is in regards to booking ref no. [protected]. As you can check from the booking, I had made this reservation for my complete family including a 8 month old kid. I have been previously using Yatra.com for my bookings many a times. I had booked the hotel for the purpose of a vacation. The place is 8 hrs away from my hometown. After a complete day of journey, when I reached Palampur in the evening and inquired about the location of the hotel, to my utter horror I got to know that the hotel was under renovation and not in a position to accommodate any guests. The hotel number given on the Yatra booking voucher was incorrect. When I called the hotel after searching on the net, the hotel owner also confirmed that the hotel is under renovation and was surprised as to how Yatra made the booking. I tried calling on the Yatra number many times but the call did not get through. I kept on getting the message that the customer support representative is busy. As all my family members were absolutely tired and the kid very much restless after the long journey, I frantically searched for alternate accommodation throughout the city but due to the holiday period, there was no booking anywhere. It was already night by now and the weather was getting cold. Unable to get any room, I tried searching for any taxi provider who could take us back. However at that point of time, nobody was ready to go. I had to request so many people and finally one person agreed to go on double the price. We had to travel all the way back in such a bad condition, stayed for some time at a remote and uncomfortable hotel in midway and reached home in the day today. Yatra.com has not only spoiled the vacation but caused immense physical and mental harassment to my entire family besides forcing me to spend so much extra on coming back. The condition of the kid cannot even be explained to you. This is a case of sheer neglect and irresponsible attitude by Yatra.com. The trauma it has caused to my family cannot even be expressed in words. One makes an online booking and pays in advance in order to be sure about the booking and have a relaxed vacation. However the exact opposite has happened with me. Your big TVC claims are of no use when you cannot even ensure that the booking which you confirm through your portal is valid or not. Ever since I have returned, I have tried to contact Yatra in every possible manner. Have also escalated the complaint through the website but have not even received a single response.