[Resolved] Yatra.com — Ticket didn't get booked but amount deducted | |||
I tried to book bus ticket (Bangalore-Kerala) from Yatra mobile application on 22 November 2020, after doing payment successful of Rs 1388 through google pay, i did not received my tickets. Also after checking in my account of yatra.com, it is not showing any booking that i did on 22 November 2020. have checked the issue in google pay & my bank they both notified me that money was credited to yatra.com from my account. am attaching the screenshot of the payment done via google pay Was this information helpful? | |||
Dec 1, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Nov 23, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would request you to kindly share your email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
Verified Support Nov 26, 2020 Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that a refund of INR 1388.00 for your booking is being processed which may take 7-10 working days to reflect in the original mode of payment. You will receive an email notification regarding the same. Regards Yatra Care | |||
 2 Comments | |||
Comments
I tried booking hotel palmyra through yatra mobile application on 19 August 2022. I paid 2, 758 using GPay, money deducted from my account, but I couldn’t find any trace of my booking in application. Please find the attached copy of my booking through gpay and resolve me asap. Thank you
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Also after checking in my account of yatra.com, it is not showing any booking that i did.
have checked the issue in google pay & my bank they both notified me that money was credited to yatra.com from my account.
am attaching the screenshot of the payment done via google pay
Please do help!