Yatra.com — Trip canceled but refund pending

Avinash Dadheech

May 12, 2023

Website:

Yatra.com

Flight PNR:D8YW3J
I’ve booked this return flight on Yatra.com and airline gofirst. On May 3 I received a message from airlines stating the flights has been canceled due to operational issues. I asked them for full refund. Airline has shared me a confirmation email of full refund transferred to agency(yatra.com) but Yatra has not yet issued me any refund so far. I urg you to please look into this and help me as I really have further bills to pay 🙏🏻
I’ve already made some social media escalation on twitter but no help. My twitter handle is : @RudravinashS

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Comments

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

May 14, 2023

Verified Support

Dear Avinash.

Greetings from Yatra.com!

We are working closely with our airline partners to follow up on your refund request. We will be able to process any applicable refund only once we receive the same from the Airlines. We regret the delay you are facing.

We would also like to inform you that a refund is subject to airline approval as per terms and conditions.

We seek your cooperation and understanding regarding our dependency on the airline for refunds.

Thank you for your patronage and support.

Regards
Yatra Care