Address: | Bangalore, Karnataka | Website: | www.yatra.com |
I had booked 3 double bed room at treebo el cielo hotel through yatra.com on 10th nov for a booking on 12th jan. On 23rd nov i got a call stating that my accommodation request is cancelled and they want to move my booking to another hotel which is close by. For which i had agreed. New hotel name (Treebo mafroosha). On 25th dec i get another mail saying that my booking is again cancelled and moved to another hotel (Treebo maakam comforts) which is very far from where i had initially booked. This time around there was no communication, just a one liner regarding the cancellation and the change was made without my consent which is totally unacceptable.
Below is the booking confirmation made through yatra.
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The hotel confirmation I got from the representative was dwaraka.
This is really slow and pathetic service.