Yatra.com — Worst experience of my life with Yatra.com - My life's biggest mistake that I have choosen Yatra.com

Address:

Bhopal, Madhya Pradesh

Out of extreme disappointment and deep grief I am writing this email, without expecting any results from your end. Without expectation - because I am fed-up with the UNPROFESSIONAL & UNETHICAL attitude of your call center ([protected]) executives and your rusty feedback system. It is too painful to write e-mail like this as we hardly expect any action will be taken. 1) On 16th May, 2014 I called for the first time to Yatra.com call center by searching the no. from your website. The phone was picked up by an executive named Mr. Nikhil Kalra. He had proposed a Tour Package to me as :(RE:'yatra=[protected]' CDXDFGVCJVCHGFJHNB30 ( 16MAY14VHD ) Srinagar holidays) by sending an email to me. The very next moment another call center executive Mr. Neeraj Bhatt called m. He told me that the plan proposed by Nikhil Kalra is not appropriate for you and rather Mr. Bhatt will sent me another plan and hence he sent the plan: "yatra=[protected]' srinagar package" (Inference: The two executives from same company has no coordination and competing with each other thus confusing the customer) 2) After a few minutes Mr. Nikhil Kalra again called me and enquirer whether I am ok with the plan? When I told him that another executive Mr. Neeraj Bhatt has called me and offered me a plan which is cheaper and more suitable, Mr. Nikhil Kalra got annoyed and started arguing that " How can you deceive me by choosing another plan?" . His ton was similar to a GOONDA of Delhi. (If you don't believe me please check the recordings). (Inference: The ugly bloody fight between the two executives is now on streets. Customers is not aware about this.) 3) When I complained about this behaviour to Mr. Neeraj Bhatt, Mr. Bhatt said that Mr. Kalra is not supposed to make such proposal as it is not his job as he is just a software maintenance guy. (Inference: Yatra.com has no internal control mechanism and hence any Eira Gaira (maintainance guy) can propose any stupid plan to any customer. No wonder tomorrow sweepers from your organization will sell plans.) 4) I have choosen the plan offered by Mr. Neeraj Bhatt with lot of hesitation in my mind (hesitation after seeing the unprofessional behaviour of executive) and made the payment of Rs. 90, 000/- by credit card. 2 days after (on 19/05/2014) I paid the rest of the amount Rs. 63, 000/- by depositing cash in Axis Bank thus paying the total amount of Rs. 1, 53, 000/- (Ref: S858875). I have requested early receipt of the flight tickets as well as LTC invoice as we were travelling to another place and would be out of network for many days. Mr Bhatt promised that the tickets will be send by evening of 19/05/2014 or by morning of 20/05/2014. But I did not receive the tickets till that time. Mr. Neeraj Bhatt started avoiding my calls. I got frustrated after making innumerable calls which was not picked up. (Inference: The promises need not be met by Yatra.com executive. You cannot depend on them. Their is lack of professionalism and basic courtesy to pick up calls makes them un dependable. It is usually expected from a good company that for any service a single executive will act as the contact person and will take care of all the problems which in this case is absent) 5) I called the customer care again and some another executive picked up the call. i asked him to connect me to Mr. Neeraj Bhatt. He connected to Neeraj. I was frustrated till this moment and charged neeraj with a raised voice. Mr. Neeraj replied " It is not my job to make tickets for you. I have done my job by acknowledging the payment receipt". In that case I asked whom to contact. He told contact Mr. Deepak Pandey or Mr. Abhishekh Gour. (Inference: Why you make false promises of service delivery which you can't meet? and when you are charged of irresponsibility, you just become ignorant and shift the responsibility to others?) 6) I was connected to Mr. Deepak Pandey. I asked him till what time will I be provided with the tickets? He promised me by evening of 20th May, 2014. He promised that he will call after sending the tickets to ensure I get it. I waited till 9:00 p.m. but didn't receive any ticket and neither any call. Helpless, I called at Mr. Pandey's extn no. When enquired Mr. Pandey said "Oh sorry I forgot". (Inference: At yatra.com executives take the word "promise" & " sorry" as pinch of salt.) 7) Later that night I received the tickets but not the vouchers. I was also promised that I will be receiving the invoice of Leave Travel (LTC) which they said that we have never promised to provide. It was said that vouchers will be delivered 7 days before travel date. My travel date is 31st May, 2014 so seven days before means I should have received this vouchers by 23rd or 24th of May. Today is 26th May and I am still waiting for the vouchers. Mr Deepak Pandey (extn - 2032) has stopped picking up my phone calls. 8) Helplessly again I have called the customer care and this time the false promiser is Mr. Varun Singh (extn - 3668). He promised that I will be receiving the vouchers by evening of 26th May. As expected I didn't receive any. At 7:00 p.m. today Mr. Varun Singh too didn't receive my call. 9) Again helplessly I called at customer care and this time it is Mr. Vivek Mahorkar (extn - 2071) He asked for 1 hour after listening to my pain. I helplessly waited for 3 hours. He didn't call so i called again. He said he is helpless and I shall float a mail to seniors. 10) I thought that like any other smart Indian corporate the services of Yatra would be quick, smart and responsible but now I lost all hopes. The person travelling is a senior civil servant and his family. For any good experience specially related to travel we recommend our other colleagues but after such an experience only a fool will recommend such a brand. Soumyajeet Biswas