[Resolved] Yatra.com — YA:31209631' Amount is debited but ticket not received

Prabhat29

Apr 25, 2022

Website:

yatra.com/support/support-flights

I have made the payment through ICICI online banking today (25th Apr'22) around 00.05 AM of amount 4169 INR for Hyderabad to Mysore flight (for 1May'22). Below is the transaction id for the same "BIL/ONL/[protected]/yatra onli/wwwyatra". But ticket not received.
And Yatra.com has closed my online complain "YA:31209631" stating that the Yatra.com not received the payment. This is a problem with Yatra.com system the ICICI bank has successfully completed the transaction and amount has debited from my account however Yatar.com have not acknowledged. As a customer i need run from post to pillar to resolve this issue. Yatra.com should own the responsibility and resolve the issue.

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May 30, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that your refund of INR 4169 has been processed from our end on 25 Apr 2022. Please note, your bank may takes up to 5-7 working days for the credit to reflect in your account. Regards, Yatra Care