[Resolved] Yatra.com — Yatra.com Ticket not booked but amount got deducted

muktikantatripathy

from Delhi, Delhi

Jan 19, 2022

Website:

Yatra.com

I tried to book hotel twice but both the time transactions failed but money got deducted from bank account.
Have already sent an email to yatra team with all transaction details. It is almost 20days and need a faster resolution.

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Mar 5, 2022

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the email id used for making the booking to enable us to check the details and assist you. Regards, Yatra Care

Jan 20, 2022

Updated by muktikantatripathy Hi Team,

Below are the details.

Email ID used: tripathy.[protected]@gmail.com
Name: Muktikanta Tripathy
Date of transactions: 24th Dec
Amount : 10944 * 2

Verified Support

Jan 22, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Thank you for sharing the requested details. As checked with the given email id, there is no booking confirmed. Further, we have forwarded the request to check the payment status and will get back to you with an update via email/call with in 48-72 working hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care

Verified Support

Jan 27, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi,

Greetings from Yatra.com!

Thank you for your patience. We would like to inform you that your amount of INR (10944.00) and (10944.00) was refunded from our end on 25th Jan 2022 in the same mode of payment. Further, your bank may take 5-7 working days for the credit to reflect in your account.

Regards,
Yatra Care

Mar 24, 2022

Updated by muktikantatripathy Hi Team,

Amount is still not refunded to my account.
Bank has raised a 2nd level chargeback on 21st Feb. could you resolve the issue asap?

Mar 24, 2022

Updated by muktikantatripathy Why this issue marked as resolved? Could you open it again?

Verified Support

Mar 26, 2022

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! As checked, you are already in conversation with us on the email thread and required information/ details has been shared with you. Should you require any further assistance feel free to write back on the same email thread for us to check and assist you better. Regards, Yatra Care

Mar 28, 2022

Updated by muktikantatripathy Hi Team,

I have raised this issue almost four months back and till now money isn’t refunded. Could you escalate the issue as a high priority? Why Yatra is waiting for 2nd level chargeback?

Yatra should refund the amount to the account from which it was debited.

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Comments

muktikantatripathy

from Delhi, Delhi

Jan 20, 2022

Hi Team,

Below are the details.

Email ID used: tripathy.[protected]@gmail.com
Name: Muktikanta Tripathy
Date of transactions: 24th Dec
Amount : 10944 * 2

Tejashwi Das

May 2, 2023

I made a booking from yatra .. my money got deducted but there was no booking shown or confirmd ..I want my money back

Tejashwi Das's reply, May 2, 2023

Email id. [email protected]
Date of transaction 02.05.2023
Amount. 902rs