[Resolved] Yatra.com — Yatra.com - Yatra.com fraud ; Charged but not confirmed booking | |||
I had booked one room in Hotel Supreme (Beach View), Vizag (Ramkrishna Beach), for the day 16.08.2014 with Yatra.com. I received a confirmation mail from Yatra.com with reference No. [protected] and it mentioned a non-ac deluxe room was booked and finally Rs 1383/- was deduced from my card. The booking was done on 01.06.2014 and when finally on 16.08.2014 the guests actually went to the hotel Supreme for check-in with the print out of the confirmation email received from Yatra.com, the hotel representatives informed that the booking is invalid and the hotel itself does not have any such rooms which are mentioned in the Yatra.com mail. As per the hotel representatives the hotel does not have any non ac room at all ! So after booking a room and paying the amount required, somebody travels to a different state and tries to check in to a booked hotel and to his utter surprise and harassment he/she finds that such booking/room does not exist at all . Who will pay for the harassment caused ? I have the confirmation mail of booking and there was no cancellation done and the rooms which are claimed to be booked by Yatra.com actually do not exist as per hotel representatives . I want my refund and a proper justification of why this harassment was caused . Regards, Sharmistha Dutta Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Dear Sharmistha,
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.
Best Regards
Yatra Care
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. Our concerned team is looking into your query & would need some time to address it. Request your patience in the interim.
Best Regards
Yatra Care
Dear Rohan,
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have sent the vouchers with the correct dates on your registered email address with us for your booking under booking reference # [protected]. We hope this helps resolve your concern.
Best Regards
Yatra care
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have sent the vouchers with the correct dates on your registered email address with us for your booking under booking reference # [protected]. We hope this helps resolve your concern.
Best Regards
Yatra care
Hi,
I have not yet received any further response from your end after 19.08.2014.
Regards,
Sharmistha Dutta
I have not yet received any further response from your end after 19.08.2014.
Regards,
Sharmistha Dutta
Dear Sharmistha,
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have processed the full refund of INR 1383 on 27th Aug under booking reference # [protected].
Since the transaction was done through Debit Card, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.
Please consider this as an aberration and we look forward to keep assisting you with your future travel needs
Best Regards
Yatra care
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. We have processed the full refund of INR 1383 on 27th Aug under booking reference # [protected].
Since the transaction was done through Debit Card, it generally takes 7 to 10 working days for the amount to reflect in your account. Hence, you are requested to wait till that time and cross check the status of refund from the concerned bank after the completion of this period.
Please consider this as an aberration and we look forward to keep assisting you with your future travel needs
Best Regards
Yatra care
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
I made a hotel booking on 16th Aug ref no. [protected] from Yatra Customer Support.
Bhumika attended my call from Yatra to generate reference no. and fill up my personal and other details.
She booked hotel voucher dated from 06th Oct to 10th Oct while I repeatedly told her to book from 06th Nov to 10th Nov.
It was intentionally mentioned wrong date by her and some of my colleagues also noticed these kind of practices are going there from customer care executive.
I had made cancellation immediately (within 15 mins.) but it’s not yet credited debited amount in my Account.
Kindly check and stop these kind of practices it goes wrong impression to any individual/organization.
Also, Please let me know the status of my cancellation and credit deducted amount in my account immediately.
Best Regards,
Rohan