[Resolved] Yatra.com — YATRA cORPORATE DISSATTISFACTION | |||
Dear All Had a terrible experience with Yatra. My company had booked a ticket to Delhi for this Sunday along with a hotel combination for 3 nights at Delhi. The total price of the package was 14970/- but due to certain issue my Directors business program my travel date needs to be rescheduled. The shock came after that when called yatra they bluntly denied no rescheduling possible and also against almost 15K the refund is just meagre 3K. Booking Reference No;[protected] The terms and conditions in yatra is the worst of all. You can go through it, one point they say they can only cancel full package, the next point will say no amendments or cancellation will be possible. what a contradicting statement by them, our Carpi intends to take them on to the court since this is turned out as a corporate cheat by a a corporate cheat. My company is planning for a suit against yatra challenging their terms and conditions and their business through which they have cheated the customers all along the years Regards CARPI INDIA Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
Dear Customer,
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. Our customer care team has been in touch with you for your request for cancellation and we hope they have been able to resolve your concern to your satisfaction. Please be informed that amendment is not possible in this booking as per T&C mentioned on the vouchers. The cancellation charges has been informed to you and refund of INR 4551 has been processed on 12th Oct. The credit for this transaction would appear in your account within the next 4-5 working days.
Best Regards
Yatra Care
At the onset please accept our sincere apologies for the inconvenience caused. This is definitely not the kind of service that we intend to provide our valuable customers. Our customer care team has been in touch with you for your request for cancellation and we hope they have been able to resolve your concern to your satisfaction. Please be informed that amendment is not possible in this booking as per T&C mentioned on the vouchers. The cancellation charges has been informed to you and refund of INR 4551 has been processed on 12th Oct. The credit for this transaction would appear in your account within the next 4-5 working days.
Best Regards
Yatra Care
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+91 95 5580 0800 [Customer Support]
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1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Thanks for sharing your reference ID. We’ll get back to you shortly. Apologies for the inconvenience.
Best Regards
Yatra Care