Yatra — Lost my money in a failed transaction

On 10th October, 2020 I was booking my tickets from yatra. The transaction got failed and I lost my money in that. I have emailed them many times but no reply. It's been 3 months now.

Date of Transaction: 10th October, 2020
Payment mode: Debit card
Bank Name: Axis Bank
Amount Charged: 6217
Transaction reference provided by bank:[protected]
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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Jan 08, 2021
Yatra Online / YatraTrip.in Customer Care's response
Hi, Greetings from Yatra.com! We would request you to kindly share the email id used while making the booking to enable us to check the details and assist you. Regards, Yatra Care
Jan 15, 2021
Updated by neha.bhan
neha.bhan.[protected]@gmail.com
Jan 18, 2021
Updated by neha.bhan
Any update???
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