[Resolved]  Yatra — Money got debited but ticket not booked and money not refunded

Respected Sir,
I booked a train ticket on yatra. During the transaction, the website stopped working and the ticket was not booked online but the money got debited from my bank. I did my transaction on December 7. Till now the money is not refunded back to my bank account.
Kindly consider my issue. Thank you
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Feb 6, 2023
Complaint marked as Resolved 
Money got refunded
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Complaint comments 

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Dear Praise Peter.

Greetings from Yatra.com!

We are sorry to hear about the issue you faced while making payments on our portal, please kindly share the below requested details for us to check and take it further.

Date of Transaction
Payment mode (Credit Card/Debit Card or net banking)
Bank Name
Amount Charged
Transaction reference provided by bank
Email ID (Used while booking)

Regards
Yatra Care
Praise Peter's [Complaint's author] reply, Dec 20, 2022
Date of Transaction: 07/12/2022
Payment Mode: Debit Card
Bank name: Canara Bank
Amount charged: 4160.92
Transaction reference:
YATRAONLINERAZORPAYMUM
BAIMHIN-07/12/22
15:37:04/8370
Email ID : [email protected]
Dear Praise Peter,

Greetings from Yatra.com!

This is regarding your refund request under booking reference number [protected].

We would like to inform you that a refund of INR 4160.00 for your booking is being processed .

Kindly note, Refund will be processed from Yatra's end in 24 hrs .You will receive an email notification once the refund will be processed from our end .

Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

We thank you for your patience and patronage.

Regards,
Yatra Care

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