[Resolved]  Yatra — Non disclosure of company details

Address:

New Delhi, Delhi

I had made my travel booking on the Yatra.com site and made payment of Rs.6690/- for it today i.e 17th August 2015 at around 13:13 hrs. but the ticket was not issued to me and around 13:15 hrs. I received a call from them to wait for half an hour and my booking would be confirmed but even after passing of half an hour my booking was not confirmed. And as I was checking to lodge a complaint I did not find their email id on the site. They have their own complainting system where in I do not receive any copy of my complain nor do I receive any kind of reference no. for future reference. And their contact numbers are everytime busy for any one to get in touch. But at 14:15 hrs. some how I happen to get connected to their representative, for literally waiting for 20 minutes and who confirmed me that the ticket has not been confirmed and I have to make another booking and the ticket amount which got debited would be refunded within 5-6 days on checking whether it has been deposited in their account ( at that time they did not had any information on my payment whether it has been deposited or not where in my account was debited for that amount).I would like to lodge a complaint regarding the negligence and the lack of information on their site.