Yatra Online Private Limited — Provided fake images of hotel rooms and making customers to stay in dirty rooms, providing single cot beds for bookings done for 2 adults

Address:	Bangalore, Karnataka, 600003
Website:	www.yatra.com

I came for an one day stay at Hotel Joyce to drop my old aged Aunt at Chennai Airport for the midnight flight. When I entered the hotel along with my Aunt it was fully of nightmares for us. I booked a room for 2 Adults where the images shown were all of double cot beds and I was given a single cot bed. On reception too the Joyce Hotel receptionist entered my Name on the register as a single person even though we were 2 people. When I enquired how do you allow entry for 2 Adults where he was giving some random answers which were not acceptable. As per my knowledge we have different prices for single person and double person both on online/offline hotel bookings at India hotels. When we entered the room we realised, It's one of pathetic store rooms on the city and we have to stay in it. There were leakages from top floor bathrooms falling on your head (what the S was that ? I really mean the word S because it was from top floor bathrooms) ????  It had broken bathroom latches(how can a lady take bath or use the toilet when there are no proper bathroom latches ????), rusted toilet materials(like wash basins pipes toilet & utensils doors etcs), dirty and uncleaned toilets, no mattress were been provided initially and it was given on request, the towels provided were like some cloth material which people use to clean their house floors and some other cleaning purposes(the white color towel has changed to literally black in color), the switch boards were full of dirt where the white color is fully changed to yellow in color, etc

Also when i checked my mail today to provide the feedback on the hotel it seems to be expired. I want to upload the photos about all the complaints which were listed by me above. I want to post it on the website as my feedback, so many other don't get a nightmare situation like we did.
But the feedback link is not working for my booking. It was really a nightmare and a very big headache for us where it was an important day of journey for my Aunt to board for the US flight which takes around 24 hours where she needed some good rest and peacefulness. Because of all these nightmares she lost her rest completely and left to US in a tired and frustrated manner.

Now tell me why should I pay money for staying on such kind of store rooms which are faked with super cool images during the booking of the hotel and when you reach the reality is extremely opposite and pathetic.

When I raised a complaint to Yatra.com on 26th October 2016, that I want my full money refunded for staying in such a dirty place along with my old Aunt, they asked me to send the pictures of the same and they will get in touch with the hotel and reply me back. I sent them on 27th October 2015, but they did not reply me still and I have also send a reminder mail for a response on 7th Nov but still there is no response from their side.

I want my full money refunded and I also have to provide me the option to write the feedback on their portal for my travel journey.