[Resolved] Yatra Online Pvt Ltd — Mistake in booking international flight ticket (Ref[protected] | |||||
Hi, I made booking for my parents traveling to Los Angeles from Bangalore on 7th May from Saudi Airline with (Ref[protected]. While doing the booking, name of father was mistakenly mention as RAFIQUE instead of REFIQUE as present in passport. While making the booking, I have shared the passport copy also post which they shared me a mail and asked to check all detail before making the booking, although I checked all itinerary detail but didn't bother to check spelling of my passport because I never thought that yatra representative will do mistake post sharing the copy. Now I am constantly following with Yatra and requesting to change the spelling of my father in tkt and confirm on immediate basis but they didn't bother to response to my mail. I contact airline authority but they told that its a mistake from Yatra and advice to approach us directly. I called their customer care and contact the agent who book the tkt, but they instantly asked to cancel the tkt and re-book without acknowledging their mistake. Cancelling cost per tkt is Rs 9500 + Fare difference is close to 50K because I made this booking in Mar-20th 2017 and today fare is much higher then this. Seek your intervention for advising Yatra to acknowledge their mistake and re-issue the tkt. If required, I can shared passport detail and all relevant communication between myself and yatra. Regards Riaz Khan Was this information helpful? | |||||
May 25, 2017 Complaint marked as Resolved Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Apr 22, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Riaz, Greetings from Yatra.com Booking Ref: YT20755218 We have forwarded your query to our concerned team to check and shall advise you at the earliest. Request your patience in the interim. Regards, Yatra Care Verified Support Apr 22, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Riaz, Greetings from Yatra.com Booking Ref: YT20755218 As we checked our team tried their level best to assist you regarding your query. We would like to inform you that after checking the details with airline we have put the special remark in the PNR with correct name (MR REFIQUE AHMED KHAN ). Please be assured that as per the airline you don't get any problem at the time of check-in as the remark has been updated. We hope that above information will suffice the purpose. We shall certainly utilize this feedback for the purpose of training and learning of individual. However, again we request that kindly treat this as an isolated case and rest assured you would never have this kind of experience in future. We shall certainly try our level best to provide you satisfactory services in future. Should you require any further assistance, please feel free to write us. Regards, Yatra Care Apr 24, 2017 Updated by mailtoriaz Hi, Special remarks in PNR won't suffice the purpose. This I have made on last Friday (21st Apr-17) when I visited Saudi Airline Bangalore office and they have added special remark in PNR. Problem is with USA immigration as they might create trouble due to the mis-match between Passport/Visa name and Airline tkt name. Plz understand that my parents are elderly people and they might not be able to take the pain o[censored]SA immigration interrogation and being Muslim and traveling to USA, we need to take double precaution. Request you not to take any chances and advice airline authority to change the name in Tkt or issue fresh tkt. I have taken legal opinion from our legal adviser in India and US as-well and no one is suggesting to take any chances under current circumstances. Kindly revert on urgent basis. (enclosing passport copy of my parents which I have shared with yatra online booking team before issuing the tkt.) Regards Riaz   Verified Support Apr 24, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Riaz, Greetings from Yatra.com! Regret the inconvenience caused. We are looking into your query and our team would respond at the earliest. Request your patience in the interim. Best Regards, Yatra Care Verified Support Apr 24, 2017 Yatra Online / YatraTrip.in Customer Care's response Dear Riaz, Greetings from Yatra.com Booking Ref: YT20755218 We thank you for your patience. As we checked our team has assisted you regarding your query satisfactorily. With you consent one ticket has been cancelled and applicable refund will be credited into your Yatra eCash account at the earliest. Request your patience in the interim. We hope that this information will be helpful in resolving your query. For any other assistance required please contact at[protected]. For holidays please call on[protected] /[protected]. Alternatively, write on [protected]@yatra.com Regards, Yatra Care | |||||
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