[Resolved] Yatra Online — Tickets not confirmed after getting the confirmation from yatra — booking reference number - [protected] | |||
Sir/Madam, Yatra Booking Reference Number - [protected] The resort rangerwood natural castle, thekkady is telling that they have not received the payment from yatra, so I cannot allowed to stay in the rangerwood natural castle from 26 Dec to 27 th Dec. The response and service from the resort is very very poor and they are telling to pay again the rent if I have to stay in the above mentioned date. The manager of the resort is treating us like anything in a very worst manner. I have booked in the resort from Dec 25 to Dec 26 th separately and that stay was confirmed by the resort. Now the hotel management is telling that we are not allowed to stay tommorow 11 AM 26 Dec. Thanks, Vinod N Ph [protected] Was this information helpful? | |||
Complaint marked as Resolved
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint. Verified Support Dec 26, 2015 Yatra Online / YatraTrip.in Customer Care's response Dear Vinod,
At the onset please accept our sincere apologies for the inconvenience caused. We have shared your concern with our team, please allow us some time to investigate the case and respond to you. Request your patience in the interim.
Should you require any further assistance, please call us on[protected] /[protected] or alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care !
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+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
Greetings from Yatra.com!
Please accept our sincerest apologies for the inconvenience caused to you This is definitely not the level of service we endeavour to provide to our customer. Please be assured that we are taking the necessary steps to ensure that such instances, though rare already, do not recur.
Would like to inform that full refund has been initiated and it will take 3-5 working days to be credited into your account. We would also like to offer you a voucher INR 2, 000 as a gesture of goodwill. E-mail has been shared on your registered e-mail address with us. Request you to please go through the e-mail and contact us in case of any further assistance required.
Once again, We would really appreciate if you would allow us another chance to organize your future holidays, as we truly value your support and association.
Should you require any further assistance, please call us on[protected] alternatively write on [protected]@yatra.com.
Best Regards,
Yatra Care